Frequently Asked Questions

Have a question you can't see the answer to below? Just drop us a message on our socials or email gemma@cupcakecloud.co.uk.

Where are you based?


We are based in Colchester, Essex (the oldest town on record don't you know). We bake from home and deliver to surrounding areas. If you'd like to collect, please drop us a message on our socials or an email on gemma@cupcakecloud.co.uk.




Can I order vegan and gluten free treats online?


We don't currently offer vegan or gluten free options in our online shop. However, we may be able take bespoke orders for this, so just get in touch via our socials or drop us an email at gemma@cupcakecloud.co.uk.




How do I make a cake order?


To place a cake order, please email us on gemma@cupcakecloud.co.uk or drop us a message on our socials. In order to give you the most accurate quote possible, before enquiring please consider; 1. Size and how many you need to feed 2. Theme and colours 3. Flavour 4. Occasion, if needed as a celebration cake 5. Any images for reference 6. Your budget 7. Date you need the cake for Please note: We only deliver on Wednesday and Saturday mornings and orders are subject to availability. (We are able to deliver large orders such as weddings on most days)




How long will my online order take to arrive?


We send our online treats via Royal Mail Tracked24, they estimate 1-2 business days. However, please allow up to 5 business days for your order to arrive. Please bear in mind we may not be able to dispatch your order on the same day as you place it, but always aim to where possible dependent on availability. If you're looking to track your order down, please refer to the tracking number on your shipping confirmation email.





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