Question 1

Where are you based?

Accepted Answer

I am based in Colchester, Essex (the oldest town on record don't you know). We bake from home, offering a collection service.
We are able to deliver locally and to surrounding areas upon request.

If you have any questions, please drop us a message on our socials or an email on gemma@cupcakecloud.co.uk.

Question 2

What are your opening hours?

Accepted Answer

As a small business, working from my at home kitchen, I don't have opening hours as such, but Tues-Saturday are my preffered baking days.

Question 3

When will my online shop purchase be ready to collect?

Accepted Answer

Your order will be ready to collect on a date within 3-7 days of ordering.

As a small business, I kindly ask that you allow the minimum 3 days before choosing a date. Unfortunately online shop orders can not be ordered for a date more than 7 days in advance.

It's just me here at Cupcake Cloud and am more than likely also working on wedding cakes and other bespoke orders. I am currently unable to add an availability calendar to my website, so the current restrictions allow me to manage stock more effeciently at times when I may be busy with bespoke orders. I am a perfectionists here at Cupcake Cloud and need to allow the time to make sure every order has our full care and attention.

If you require your order for a specific date I may still be able to help, please message prior to ordering.

Question 4

How long will my online postal order take to arrive?

Accepted Answer

Online orders are dispatched to arrive within 5 working days upon ordering. I send postal treats via Royal Mail Tracked24 (estimated 1-2 business days from dispatch with tracking) You will receive an email confirmation with tracking details when your treats have been dispatched.
 
If you're looking to track your order down, please refer to the tracking number on your shipping confirmation email.

I cannot take responsibility for delays that may occur with your Royal Mail delivery or incorrect addresses.

I cannot be held responsible for any damages that also may occur in transit. During hot weather please ensure treats are put into the fridge as soon as they arrive, due to the chocolatey nature of most of our treats, naturally they will soften in the heat.
Please note, our boxes are not letterbox size, so you will need to make sure you catch the postie. You can use the tracking details to keep an eye on delivery day/time and view your options should the recipient not be in at the time of delivery.

Question 5

How do I make a cake order?

Accepted Answer

Please find the "online shop" to quick purchase some of our most popular classic cakes.

To place a bespoke cake order, please email on gemma@cupcakecloud.co.uk or drop me a message on our socials.
 
In order to give you the most accurate quote possible, before enquiring please consider;
1. Size and how many you need to feed
2. Theme and colours
3. Flavour
4. Occasion, if needed as a celebration cake
5. Any images for reference
6. Your budget
7. Date you need the cake for

Question 6

Can I order vegan or gluten free treats online?

Accepted Answer

I don't currently offer vegan or gluten free options in the online shop. I can take bespoke orders for gluten free cakes, so just get in touch via the socials or drop me an email at gemma@cupcakecloud.co.uk.
 
I don't offer vegan cakes or treats right now but can recommend some of our baking buddies for you to contact, again just drop me a message.

Frequently Asked Questions