Frequently Asked Questions
Have a question you can't see the answer to below? Just drop us a message on our socials or email firstname.lastname@example.org.
Where are you based?
We are based in Colchester, Essex (the oldest town on record don't you know). We bake from home and deliver to surrounding areas. If you'd like to collect, please drop us a message on our socials or an email on email@example.com.
Can I order vegan and gluten free treats online?
We don't currently offer vegan or gluten free options in our online shop. However, we may be able take bespoke orders for this, so just get in touch via our socials or drop us an email at firstname.lastname@example.org.
How do I make a cake order?
To place a cake order, please email us on email@example.com or drop us a message on our socials.
How long will my online order take to arrive?
We send our postal treats via Royal Mail Tracked24, they estimate 1-2 business days. However, please allow up to 5 business days for your order to arrive. Please bear in mind we may not be able to dispatch your order on the same day as you place it, but always aim to where possible dependent on availability. You will receive a email confirmation when your treats have been dispatched.